Current Projects

Malatest currently manages multiple projects across the firm. Studies range from small surveys of 300 participants through to large multi-year evaluations. A brief selection of current studies has been detailed below.

North Cowichan Household Travel Survey
Health Shared Services Ontario–Client and Caregiver Experience Evaluation
Alberta Children’s Services–Evaluation of Early Learning and Child Care (ELCC) Centre Initiative
Alberta Community and Social Services–Work Outcomes Reporting Project Plus (WORP)
Current Studies with a Telephone Survey Component
Malatest Call Centre Numbers

North Cowichan Household Travel Survey (Spring 2021)

We are conducting a survey of residents of the Municipality of North Cowichan about their weekday travel patterns. The survey results will support the development of the municipality’s Master Transportation Plan and its transportation model. If you received a letter inviting you to complete the survey, click here to access the survey.

Alberta Children’s Services-Evaluation of Early Learning and Child Care (ELCC) Centre Initiative

The Government of Alberta allocated funding to support the development of Early Learning and Child Care (ELCC) Centres to better support access to and affordability of quality day care spaces. This project involves designing and implementing a three-year evaluation of the ELCC Centres that assesses program implementation including fidelity to the ELCC Centre activities specified in the operating grant agreement; determines the extent to which intended outcomes specified in the expression of interest and grant agreement documents can and will be achieved; measures and assesses the effectiveness of ELCC Centre activities at improving the accessibility, affordability and quality of early learning and child care in Alberta; identifies lessons learned/best practices that can be used to improve program design, delivery and effectiveness; demonstrates accountability for the effective and efficient use of program funding; informs potential future investment in ELCC Centres; and assesses the potential social impact and sustainability of ELCC Centres in Alberta. As part of this evaluation, Malatest is conducting surveys with ELCC Centre supervisors, ELCC educators and parents/caregivers.

Health Shared Services Ontario–Client and Caregiver Experience Evaluation

The Client and Caregiver Experience Evaluation (CCEE) survey is used to evaluate the home and community care services that Local Health Integration Networks (LHINs) provide. LHINs contract with Service Provider Organizations to deliver health care services to patients in the home and community care sector in Ontario. The survey will provide comparable information across and within individual LHINs about the satisfaction and experience of their patients for the purpose of improving service and reporting to funders and the public.

Alberta Community and Social Services–Work Outcomes Reporting Project Plus (WORP)

Since 1994, the Work Outcome Reporting Project (WORP) has been used to track post-intervention outcome data from clients receiving income support or government-funded programs and services, the information from which has been used for program evaluation and monitoring, as well as accountability and performance measurement in accordance with the Office of the Auditor General and the Federal Government. Malatest has been contracted to conduct monthly client follow-up surveys with a sample of individuals who have accessed income support or employment and training programs and services provided by Alberta Community and Social Services and Alberta Labour. Survey data is used to support federal and provincial reporting requirements and performance measures.

Current Studies with a Telephone Survey Component

Below is a listing of studies currently containing data collection via telephone (along with potentially other modes) by Malatest. Please contact us at should you require any further information on these studies.


  • Emergency Preparedness Survey for District of Saanich
  • Financial Empowerment Champions Evaluation for Ministry of Children, Community and Social Services
  • Metropass Diary Survey for the Toronto Transit Commission (TTC)
  • MyLAW BC Survey for BC Legal Services Society
  • Occupational Health and Safety Survey for Alberta Labour
  • Performance Measurement Survey Program for the City of Edmonton
  • Problem Gambling Research Project for the BC Ministry of Public Safety and Solicitor General
  • Work Outcomes Reporting Project (WORP) Plus for Alberta Community and Social Services
  • Education Needs Analysis for Design Build Research
  • Verification of Services & Client Satisfaction Survey (CPPV) for Alberta Community and Social Services
  • Kingston Moves 2019 Household Travel Survey for the City of Kingston
  • 2019 North Shore Transportation Survey for the City of North Vancouver and the Districts of North Vancouver and West Vancouver
  • 2019 Baccalaureate Graduate Outcomes Survey, as part of the BC Student Outcomes project for BC Stats and BC’s post-secondary institutions


  • British Columbia Hospital Care Survey for the BC Patient Centred Measurement Working Group
  • Client and Caregiver Evaluation for Health Shared Services Ontario
  • Include Me! Quality of Life Survey (2018-2019 for Community living BC
  • Loan Program Review for Yukon Housing Corporation
  • Newcomers’ Language Acquisition in Canada for Immigration, Refugee, and Citizenship Canada
  • Northwest Territories Nominee Program Survey for Northwest Territories Department of Education, Culture and Employment
  • Survey of Barbershops and Hair Salons for Ontario College of Trades
  • Windsor Commuter Survey for Dillon Consulting
  • Work, Stress, and Health Study - Wave Five for University of Toronto

Malatest Call Centre Numbers

R.A. Malatest & Associates Ltd. operates three call centres across Canada. When trying to reach our respondents, the call display may read the firm’s name, or the specific study being deployed. As we have multiple sites, please see below the listing of telephone numbers associated with our calling efforts:

Local Numbers Toll Free Numbers
(613) 288-1278 1-800-665-5848
(613) 688-1130 1-855-290-1132
(613) 688-1135 1-855-319-2887
(613) 688-5050 1-855-412-1922
(250) 384-2770 1-855-522-2887
(250) 386-1826 1-855-688-1137
(250) 386-3373 1-855-688-1140
(250) 386-4484 1-855-688-1142
(250) 386-9909 1-855-688-1143
(250) 412-1920 1-866-247-6465
(250) 412-1922 1-866-288-1278
(613) 688-1132 1-866-520-9287
(613) 688-1137 1-877-386-1824
(613) 688-1140 1-877-688-1135
(613) 688-1142 1-877-688-5051
(613) 688-1143 1-877-813-8388
(613) 688-1847 1-877-876-8800
(780) 448-9042 1-888-274-1700
(780) 702-1525