RESEARCH PARTICIPANTS

R.A. Malatest & Associates Ltd. (Malatest) is one of Canada’s largest privately owned research firms. We are contracted by a wide variety of clients to complete data collection and analysis on their behalf. The majority of our data collection comes in the form of telephone and online surveys. Some of our clients include the Government of Canada, provincial and territorial governments, municipal governments, academic institutions, and private sector firms.

Yes. Calls made solely for the purpose of market research or surveys are exempt from the National Do Not Call List Rules. Please see https://lnnte-dncl.gc.ca/en/Consumer/Who-Can-Still-Call-You for more details.

You can, however, contact us by email or phone to request to have your contact information removed and we will not re-contact you for a period of two years. Or you can decline to participate in the specific survey for which we recently contacted you.

No. CASL does not apply to legitimate market and survey research. Please see https://crtc.gc.ca/eng/com500/faq500.htm for more details.

You can, however, contact us by email or phone to request to have your contact information removed and we will not re-contact you for a period of two years. Or you can decline to participate in the specific survey for which we recently contacted you.

We’re contracted by a variety of organizations to conduct surveys on their behalf. The majority of these surveys can be completed over the phone or online, though some are also completed by mail or in person. The data that we collect in these surveys and interviews is then analyzed by our in-house team of researchers.

The survey’s purpose is unique to each project and client and we would be happy to provide you more details about why you’ve been contacted if you contact us by phone or by email.

• For our general population household surveys, we’re often looking to gather your opinion on an important subject that affects you. For example, we may be calling to ask you some questions about elder abuse or your views of the quality of the police force in your community.

• For our general population business surveys, we’re often looking to gather general information on your company’s operations and experiences. For example, we may be calling to ask you questions about Indigenous engagement or human resource-related subjects such as hiring, training, and compensation.

• For our satisfaction/experience surveys, we’re looking to speak to you or your business about a service that you recently received. For example, we may be calling you to gather feedback about a recent hospital visit, your experience at a college/university, or a business loan that you received.

We are currently conducting surveying for the following clients and studies, and hope you will consider participating if you are contacted by us:

• BC Health Authorities (all): 2023-24 Acute Inpatient Experience of Care Survey
• BC Health Authorities (all): 2024 Emergency Department Experience of Care Survey
• BC Interior and Northern Health Authorities: Total Hip and Knee Replacement Survey
• BC Vancouver Coastal Health Authority: Mental Health and Addictions Experience of Care Survey
• BC Provincial Health Services Authority and BC Patient-Centred Measurement: BC Children’s Knowledge Centre Survey
• BC Ferries: Passenger Satisfaction Surveys
• Capital Region District: 2024 Regional Parks and Trails Resident Survey
• BC Stats, Ministry of Post-Secondary Education and Future Skills, SkilledTradesBC, and participating post-secondary institutions in B.C.: BC Student Outcomes Program Surveys
• Canadian Apprenticeship Forum: Apprentices in Canada Panel
• Canadian Institute for Health Information (CIHI): Mental Health and Substance Use Survey (CIHI.malatest.net)
• CarePartners: Patient Satisfaction Survey (https://www.carepartners.ca/Malatest-Patient-Survey.htm)
• Community Living BC (CLBC): includeMe! Survey (CLBC include Me!)
• Employment and Social Development Canada (ESDC): Canada Student Financial Assistance (CSFA) Program – CORE Satisfaction Survey
• Employment and Social Development Canada (ESDC): Evaluation of the Renewed Investment Readiness Program
• Excellence in Manufacturing Consortium: Membership Follow-ups and Database Cleanup
• Excellence in Manufacturing Consortium: WILWorks Employer and Youth/Recent Graduate Surveys
• Indigenous Services Canada (ISC): Circuit Rider Training Program Operator and Public Works Manager Survey
• National Capital Commission (NCC): Establishment and Trip Diary Surveys
• Ontario Provincial Police (OPP): Community Satisfaction Survey
• Ornge: Patient Satisfaction Survey
• University of Alberta: Climate Change and Wellness Survey
• University of Alberta: Sub-Saharan African Immigrants and Refugees in Canada Survey
• University of Calgary: Leadership Development and Emergence Among Adolescents and Young Adults: A Longitudinal Study
• Western Retail Lumber Association – Alberta: Alberta Employer Survey

• If you’ve been asked to participate in one of our general population household surveys, your household’s contact information was pulled at random from a sample of households in the survey area.

• If you’ve been asked to participate in one of our general population business surveys, your organization’s contact information was pulled at random from a sample of qualifying businesses.

• If you’ve been asked to participate in one of our satisfaction/experience surveys, your contact information was provided to us securely by the client who is funding this research.

The length of the survey varies greatly depending on the project you’re being contacted for. Some will take less than five minutes, while others can take between 30-45 minutes. On average, our interviews last approximately 10-12 minutes. We will let you know how long the survey you’ve been selected to participate in should take before you start the survey.

Yes. We are an independent research firm and are the only ones who will have access to your individual information. All information you provide will be treated as confidential. This means that no names, telephone numbers, or addresses of individuals will be given with the survey results. In addition, the data that we do provide to the client is in aggregate form; that is, our clients will not be able to link you to your survey responses and you can be candid in your responses.

More details are available in our privacy policy.

All of our interviewers are located in Canada (Victoria, Edmonton, and Ottawa). We do not make use of any cloud-based storage systems and all information you provide is stored on servers that are securely stored in our offices. No data we collect ever leaves Canada.

You may have been sent a letter or email recently giving information about the survey and saying that we might be calling. Those willing to participate will be given the option to participate via phone or online (or, in some cases, by a different method such as mail); a research interviewer from Malatest will contact you to determine your eligibility.

If you did not receive a letter or email but received a phone call, please call us back at your convenience to schedule an interview time.

If needed, additional methods to participate may be made available such as mail, email, online, or fax.

Your participation is completely voluntary. Your decision to participate will not have any impact on your relationship with the client funding the research.

We sometimes offer gratuities to thank you for your time and participation. The gratuity offered can range from a gift card to a pre-paid credit card to being entered into a prize draw for the chance to win a prize.

For more information, please contact us or refer to the email, letter, or voicemail you received.

If you have any questions or concerns about the survey, you can contact a researcher at Malatest to learn more.

If you received an invitation by mail or email, you can find their contact information within that communiqué. If you received a call, please call us back at your convenience and one of our staff will be happy to assist you.

Yes. Some of our surveys are translated into different languages, depending on each client’s requirements. All of our surveys completed for the Government of Canada, Government of Ontario, and Government of New Brunswick are available in English and French and we often translate surveys into other languages based on our clients’ needs.

For all of our projects, research interviewers that speak other languages can communicate with you in your preferred language and enter your responses in the survey form. If an interviewer with the requested language is not immediately available, an appointment is usually set so you know when this person will be calling you back.

Accessibility options may vary by project; however, we always offer TTY and VRS services and our surveys are, by default, programmed for online administration with considerations for increased accessibility. For some projects, we may be able to provide a large type hard copy survey instrument available or provide other accommodations.

No. If you complete the survey by calling us or by answering the questions online, you will not be contacted again by our firm for this project.

If your personal access code is not working, please call us toll-free at 1-877-688-5051 or email us at surveyhouse@malatest.com to either request a new personal access code or complete the survey by telephone.

Our clients own the information that we collect in the surveys that we complete on their behalf so we do not have control over when or if the results are released. In most cases, we can provide you with our client’s contact information and they may be able to tell you about the release of results.