Confidence in the answer depends on the strength of the question.

We work with each of our clients to develop custom solutions that respond to their unique questions and needs.

Sectors

We work with a wide variety of clients, including the public and private sectors, to refine or develop compelling questions and generate confident answers. We have worked with thousands of clients across numerous sectors.

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A Few Of Our Happy Clients

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Case Studies

We work with government agencies at all levels, the private sector, and not-for-profits to uncover critical information to help make more informed decisions.

Examples of the diversity of our work are provided below:

Expertise

Malatest provides expertise in a variety of areas.
Further details are provided about our capabilities in the following major areas:

Evaluation

We have completed hundreds of evaluations to determine whether or not programs are working as intended and/or are achieving intended outcomes. Our experience includes evaluations of programs at all stages of implementation using experimental and quasi-experimental designs. We offer full services, including design, implementation, analysis, and reporting.

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Performance Measurement

Our performance measurement services include the design of performance measurement systems, collection of information via quantitative and/or qualitative methods, analysis, and reporting that focuses on providing timely information that informs future activities and planning.

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Client Experience

Understanding that the voice and experiences of clients and customers support continuous quality improvement, we work with organizations to design, implement, analyze, and report on the client/customer experience. This includes a variety of data collection approaches (e.g. online, telephone, in-person, and mail surveys using a retrospective and/or point-in-time approach). Many of these studies have been supported by our Track & Field dynamic reporting tool.

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Custom Research

We pride ourselves in undertaking projects that would be difficult or impossible for other companies to complete. This has included logistically complicated nationwide field data collection projects, large projects completed on short timelines, and unique projects. We develop custom approaches for each of our clients to ensure that their unique needs are met.

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Time Use

We have provided our clients with information needed for corporate planning, such as how many hours workers spend on tasks, which tasks, and the average length of the work week for salaried workers. We have also conducted time use studies to inform planning in areas such as public health, social services and education delivery, as well as transportation, urban planning, recreation and service planning.

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Transportation Research

We have collected information from more than 1 million Canadians and thousands of businesses to inform transportation planning. We have developed custom software (Triptelligence™) to support this work. Our transportation research services include origin-destination/travel surveys, time travel studies, classification and occupancy counts, goods movement surveys, and other qualitative and quantitative consultations.

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Surveys

Malatest offers a full suite of in-house survey services, including telephone (CATI), online (CAWI), IVR, mail, and in-person surveying (CAPI or paper). We operate call centres in Victoria, Edmonton, and Ottawa, and have experience developing temporary facilities to support large-scale survey projects. We routinely complete more than 500,000 surveys per year and have a demonstrated track record of success.

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SROI and ROI

We have helped clients determine the impact of their programs through Return on Investment (ROI) and Social Return on Investment (SROI) analyses. ROI examines the financial costs and benefits of a program, while SROI identifies the broader social or environmental values derived from a program or service. SROI allows program recipients to define the value they derive from the services provided, adding a client perspective to program impact.

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Market Research

We have supported our clients in product and service development/refinement and marketing through a variety of market research studies. Our offerings in this area include logo, brand, and advertising testing and recall; awareness research; usability testing; segmentation; and persona development.

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Engagement and Facilitation

We regularly engage groups to answer our clients’ questions or help them improve group dynamics and work effectively together, leading to participatory decision making. Our engagement and facilitation activities have supported workplace improvements, informed infrastructure and transportation planning, and contributed to the development of new technologies.

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Management Consulting

We have helped a wide range of organizations improve their performance and operations through strategic planning, assistance with change management, and examination of their business processes.

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Research Standards

We pride ourselves on delivering the highest standards of competence, integrity, and transparency in conducting, analyzing, and reporting our work. You can be confident that our services will lead to informed decision-making.

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Malatest Insight

We provide our clients with insight that informs their future plans and activities. Take a look at some of the solutions we’ve provided and how they can help you proceed with confidence.