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Sectors
Case Studies
We work with government agencies at all levels, the private sector, and not-for-profits to uncover critical information to help make more informed decisions.
Examples of the diversity of our work are provided below:
Expertise
Malatest provides expertise in a variety of areas.
Further details are provided about our capabilities in the following major areas:
Evaluation
We have completed hundreds of evaluations to determine whether or not programs are working as intended and/or are achieving intended outcomes. Our experience includes evaluations of programs at all stages of implementation using experimental and quasi-experimental designs. We offer full services, including design, implementation, analysis, and reporting.
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Performance Measurement
Our performance measurement services include the design of performance measurement systems, collection of information via quantitative and/or qualitative methods, analysis, and reporting that focuses on providing timely information that informs future activities and planning.
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Client Experience
Understanding that the voice and experiences of clients and customers support continuous quality improvement, we work with organizations to design, implement, analyze, and report on the client/customer experience. This includes a variety of data collection approaches (e.g. online, telephone, in-person, and mail surveys using a retrospective and/or point-in-time approach). Many of these studies have been supported by our Track & Field dynamic reporting tool.
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Custom Research
We pride ourselves in undertaking projects that would be difficult or impossible for other companies to complete. This has included logistically complicated nationwide field data collection projects, large projects completed on short timelines, and unique projects. We develop custom approaches for each of our clients to ensure that their unique needs are met.
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Time Use
We have provided our clients with information needed for corporate planning, such as how many hours workers spend on tasks, which tasks, and the average length of the work week for salaried workers. We have also conducted time use studies to inform planning in areas such as public health, social services and education delivery, as well as transportation, urban planning, recreation and service planning.
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Transportation Research
We have collected information from more than 1 million Canadians and thousands of businesses to inform transportation planning. We have developed custom software (Triptelligence™) to support this work. Our transportation research services include origin-destination/travel surveys, time travel studies, classification and occupancy counts, goods movement surveys, and other qualitative and quantitative consultations.
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Surveys
Malatest offers a full suite of in-house survey services, including telephone (CATI), online (CAWI), IVR, mail, and in-person surveying (CAPI or paper). We operate call centres in Victoria, Edmonton, and Ottawa, and have experience developing temporary facilities to support large-scale survey projects. We routinely complete more than 500,000 surveys per year and have a demonstrated track record of success.
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SROI and ROI
We have helped clients determine the impact of their programs through Return on Investment (ROI) and Social Return on Investment (SROI) analyses. ROI examines the financial costs and benefits of a program, while SROI identifies the broader social or environmental values derived from a program or service. SROI allows program recipients to define the value they derive from the services provided, adding a client perspective to program impact.
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Market Research
We have supported our clients in product and service development/refinement and marketing through a variety of market research studies. Our offerings in this area include logo, brand, and advertising testing and recall; awareness research; usability testing; segmentation; and persona development.
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Engagement and Facilitation
We regularly engage groups to answer our clients’ questions or help them improve group dynamics and work effectively together, leading to participatory decision making. Our engagement and facilitation activities have supported workplace improvements, informed infrastructure and transportation planning, and contributed to the development of new technologies.
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Management Consulting
We have helped a wide range of organizations improve their performance and operations through strategic planning, assistance with change management, and examination of their business processes.
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