Engagement, like client satisfaction, is measured on an ongoing basis. When clients enjoy their service experience (satisfaction), they build a connection with the organization (loyalty); similarly, employees’ day-to-day experience determines whether or not they like their job (engagement) and whether or not they would recommend their organization as a place to work (commitment). A well-run engagement study improves productivity, efficiency, teamwork and pride. It also helps improve employee relations, as the organization becomes more receptive to employee input into corporate direction.
Malatest’s expertise in both public and private sector research affords us a unique understanding of the best practices in performance measurement. Whether you are in need of client satisfaction, employee engagement or other research, we can meet your needs through our customized research solution.